Terms & Conditions

Terms & Conditions

A. Introduction

This website (“Website”) is owned and operated by Avelora Biocosmetics, the owner of the IVOLORA brand (“we”, “us”, “our”). By accessing or using this Website, you agree to comply with and be bound by these Terms & Conditions.

The United Arab Emirates is our country of domicile, and all transactions and disputes are governed by UAE law. If you have any questions, you may contact us at:
Email: avelorabiofze@gmail.com

B. Use of Website

By using this Website, you confirm that:

• You are at least 18 years old or accessing under the supervision of a legal guardian
• The information you provide is accurate, complete, and up to date

You agree not to:

• Use the Website for unlawful purposes
• Attempt to harm, disrupt, or misuse the Website or its systems

We reserve the right to:

• Modify, suspend, or discontinue the Website at any time
• Restrict or terminate access without prior notice

We may include links to third-party websites. We are not responsible for their content, services, or privacy practices.

Sanctions Compliance:
We do not provide products or services to countries or individuals restricted under UAE law or international sanctions regulations.

C. Product Information

All products displayed on the Website are subject to availability. We aim to ensure that product descriptions and images are accurate; however, variations (including packaging or scent perception) may occur.

We reserve the right to:

• Modify or discontinue products without notice
• Correct pricing or description errors at any time

D. Orders & Acceptance

Placing an order constitutes an offer to purchase. Orders are subject to our acceptance and availability.

We may refuse or cancel orders in cases including (but not limited to):

• Product unavailability
• Payment authorization failure
• Incorrect pricing or product information
• Suspicious or fraudulent activity

An order confirmation email confirms receipt of your order only. Acceptance occurs once your order has been dispatched.

E. Pricing & Payment

• All prices are listed in AED unless otherwise stated
• Prices exclude delivery fees unless specified
• We reserve the right to change prices at any time

We accept secure online payments via Visa and MasterCard. By submitting payment details, you confirm that:

• The payment method is valid and owned by you
• All information provided is accurate

We are not responsible for any bank or currency conversion charges applied by your payment provider.

F. Shipping & Delivery

We deliver within the UAE and selected GCC countries.

• Estimated delivery times are provided for guidance only
• Orders are processed on working days (excluding weekends and public holidays)
• Delivery may be carried out by third-party logistics providers

We are not liable for delays caused by external factors beyond our control.

G. Returns & Cancellations

Due to the nature of fragrance products, returns are accepted only if:

• The product is unopened and unused
• Returned in original packaging
• Request is made within [3 days] of delivery

Refunds are processed after inspection and approval.
Return shipping costs may apply unless the item is defective or incorrect.

H. Delivery Risk

Risk of loss or damage passes to you upon delivery of the product. Please ensure accurate delivery details are provided.

I. Intellectual Property

All content on this Website — including logos, designs, text, images, and branding — is the property of Avelora Biocosmetics and is protected by intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

J. Limitation of Liability

To the maximum extent permitted by law, Avelora Biocosmetics shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of the Website
• Purchase or use of products

K. Privacy

Your personal information is handled in accordance with our Privacy Policy.

L. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

M. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon publication on the Website.

N. Contact Information

Company Name: Avelora Biocosmetics
Brand: IVOLORA
Email: avelorabiofze@gmail.com